Everything you need to know about working with Social Marky — from signing up to what happens if you cancel.
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questions answered
What exactly does Social Marky do?
We handle your social media completely — content creation, graphic design, copywriting, scheduling, and monthly reporting. You fill in a brand brief once, approve your calendar once a month, and we do everything else. You stay focused on your business while your social media runs consistently in the background.
How quickly can I get started?
Your first content calendar is delivered within 5 business days of completing your onboarding brief. The brief takes about 15 minutes and is sent within 24 hours of your first payment. Most clients are live and posting within the first week.
Where are you based? Do you work with businesses outside Australia?
We're based in Sydney, Australia — but we work with businesses all over the world, including the UK, US, New Zealand, and across Asia. Social media management works the same regardless of timezone, and we've handled international clients since day one.
What industries do you work with?
We've worked with trades, retail, hospitality, real estate, health, fitness, professional services, aged care, e-commerce and more. If you have a business worth promoting, we can make it look great on social media. Browse our work page to see real examples across industries.
How does the onboarding process work?
After signing up, we send you a brand brief — a short form covering your business, audience, tone, goals, and any preferences. It takes about 15 minutes. Once submitted, our team builds your first month's content calendar within 5 business days. You review it, request any changes, approve, and we start posting.
Do I need to be on a call or have meetings?
No calls required unless you want one. Everything runs asynchronously — brief, content calendar, feedback, and reporting all happen via email or a shared portal. Most clients spend less than 30 minutes per month on their social media when working with us.
What's included in every plan?
Every plan includes Facebook and Instagram management, original designed posts, custom captions, smart scheduling, content approval, and a monthly performance report. No upsells, no add-ons needed — everything is covered.
Are the prices in USD?
Yes, all prices are in USD.
Can I upgrade or downgrade my plan?
Yes, anytime. Upgrade or downgrade at your next billing cycle with no penalties. Just let us know and we'll adjust your plan. If you upgrade mid-month, we'll pro-rate the difference.
How do I pay? What payment methods do you accept?
We accept all major credit and debit cards. Payment is processed securely at the start of each billing cycle. You'll receive an invoice by email for every payment.
Is there a setup fee?
No setup fees. You pay your first month's plan cost and we get started immediately. No hidden charges, no onboarding fees.
Do you use templates or create original designs?
Everything is created from scratch for your brand. We don't use recycled templates or stock designs — every graphic, caption, and layout is built specifically for you. After your first month, we've nailed your brand style and content gets even sharper.
Do I need to provide photos or content?
No. We design everything from scratch using your brand colours, fonts, and style guide. If you have your own photos you'd like us to use, you're welcome to share them — but it's completely optional. We can work with or without client-supplied assets.
Who creates the content — AI or real designers?
Real humans. Every piece of content is created by our design and copy team. We use smart tools to work efficiently — but the creativity, strategy, brand voice, and quality control are always done by people, not automated.
How does the approval process work?
At the start of each month we deliver your full content calendar — every post designed and captioned, scheduled for the right days and times. You review it in one go, leave feedback if needed, and approve. We handle all changes before anything goes live. You're always in control.
What if I don't like the content?
We revise until you're happy. Your approval is required before anything is posted — we never publish without your sign-off. In practice, most clients need 1–2 small tweaks in the first month, and by month 2 the content hits the mark straight away.
Can I give feedback on the brand voice or style?
Absolutely — and we encourage it. The more specific your feedback, the better the content gets. You can leave notes on individual posts, request tone adjustments, share examples you like, or flag things you don't. We learn your brand quickly.
Which social media platforms do you manage?
We manage Facebook and Instagram. Both platforms are included on every plan from day one — no extras needed.
How many posts per month do I get?
It depends on your plan — Starter gets 8 posts, Growth gets 12, and Pro gets 18. See the full breakdown on our pricing page.
Do you post at the best times for my audience?
Yes. We schedule posts based on your platform's audience insights and peak engagement windows. As we accumulate data on your account, scheduling is refined to hit the times your specific followers are most active.
Do you need admin access to my social accounts?
No login credentials needed. We connect your Facebook and Instagram accounts securely via the Meta API. You simply grant our platform permission during onboarding — it takes a few minutes and we walk you through every step.
Do you guarantee results?
We don't make specific follower or revenue guarantees — anyone who does is misleading you. What we guarantee is consistent, high-quality content posted every month, a professional brand presence, and a team that genuinely cares about your growth. Our retention rate speaks for itself.
What does the monthly report include?
Every month you'll receive a clear report covering: follower growth, post reach, impressions, engagement rate, top-performing posts, and a summary of what's coming next month. No jargon — just numbers that matter explained in plain language.
Can I track performance myself?
Yes. Our platform includes a built-in performance dashboard where you can check your key KPIs — follower growth, reach, engagement rate, and more — at any time. We also send a monthly summary report so everything is in one place.
Is there a lock-in contract?
No. We work month-to-month with no lock-in contracts and no cancellation fees. We keep clients because the work is good — not because we trap them in 12-month agreements.
Can I cancel anytime?
Yes. Cancel before your next billing date and you won't be charged again. We earn your business every month — not through paperwork. Just send us an email and we'll handle everything.
What happens to my content if I cancel?
All content we've created remains on your social media accounts. Any approved and unposted content from your current month is yours to keep. We don't delete anything from your accounts when you leave.
Can I pause instead of cancelling?
Yes. If you need to take a break — seasonal business, going on leave, budget reasons — we can pause your account for up to 2 months. You won't be billed during a pause and can resume where you left off.
What's your refund policy?
We don't offer refunds on completed work, but if you're genuinely unhappy with the content in your first month, talk to us — we'll work something out. We'd rather fix the problem than lose a client.
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